Are you customer-oriented, eager to learn, and enthusiastic about digital tools? Do you value clear communication and understand the importance of good documentation? Then this is your chance.
At Tweakwise, we’re looking for a Customer Support Specialist to assist e-commerce clients, answer technical questions, and actively contribute to a better support experience. You’ll work with leading brands like Amac, Dille & Kamille, Undiemeister, and Vedder & Vedder, and collaborate closely with colleagues in Customer Success, Integration, and Product to ensure an outstanding customer experience.
Tweakwise offers the most complete SaaS suite for personalized site search, merchandising, and recommendations. Our smart solutions help online retailers increase their conversion rates by up to 15%. More than 200 retailers across Europe rely on Tweakwise to improve their shopping experience, customer satisfaction, and revenue. Brands like Xenos, Harper & Yve, and Blond Amsterdam use our technology to make their platforms more personal, smarter, and more successful.
As a Support Specialist, you are the first point of contact for our customers. You help them with questions about using and configuring our software and actively think along to find smart solutions. You dive into configurations, explain complex topics clearly, and ensure that every interaction is both professional and personal.
In addition to answering questions, you’ll directly contribute to your clients’ success. You’ll regularly apply settings or make adjustments within the Tweakwise environment based on client needs or optimization advice. In this way, you help customers boost their conversion and get the most out of our tools.
But you’ll do more than just solve tickets: you actively contribute to our knowledge base, write clear documentation, and translate frequently asked questions into scalable solutions. You’ll also think along about how support can become smarter and more efficient, for example through AI tools or process automation.
Together with colleagues from Customer Success, Integration, and Product, you continuously work to improve the customer journey. Your insights will help improve our product, communication, and support — every single day.
Join our fast-growing team and help shape the future of e-commerce! Apply now or contact Sjors van Beek:
We kindly ask agencies not to respond to this vacancy.
