Feature

SLA

We like to know what’s what, and we assume you do too. That’s why we have a clear SLA so that you know what to expect from us. 

Standard SLA: Online and technical support during working hours. At normal priority, we operate via the best effort principle. If it’s urgent, we will respond within 8 hours. Our uptime is 99.8% and Tweakwise’s status can be followed via our status page. 

Extended SLA: Online and technical support during working hours. Available via the emergency number outside of working hours. At normal priority, we will respond within 8 hours. At high priority, we will respond within 4 hours. Our uptime is 99.8% and Tweakwise’s status can be followed via our status page and health API. 

Get in contact Request a demo Calculate your revenue Request a quote

Contact us to get a demo, quote, or calculation of your shop’s potential.
Let’s level up your shop together!

Want to keep in touch?

Subscribe to our newsletter to be updated on cool new features, webinars, events and other Tweakwise news.