SLA

We like to know what’s what, and we assume you do too. That’s why we have a clear SLA so that you know what to expect from us. 

Standard SLA: Online and technical support during working hours. At normal priority, we operate via the best effort principle. If it’s urgent, we will respond within 8 hours. Our uptime is 99.8% and Tweakwise’s status can be followed via our status page. 

Extended SLA: Online and technical support during working hours. Available via the emergency number outside of working hours. At normal priority, we will respond within 8 hours. At high priority, we will respond within 4 hours. Our uptime is 99.8% and Tweakwise’s status can be followed via our status page and health API.